FAQ

Here is a selection of some frequently asked questions about The Montague on the Gardens for your convenience.  All other questions can be sent to us using our Contact Us form.

Can you tell me about the latest passport information for international travel?

The following page from the UK Border Agency will provide you with passport and visa requirements for general visitors to the United Kingdom. Click here for details.

What are the opening hours of the British Museum?

The British Museum, which is adjacent to The Montague on the Gardens Hotel is open from 10.00am until 5.30pm every day - there is also a late opening on Fridays until 8.30pm. The British Museum is closed on 24th, 25th and 26th December and 1st January.

What major Credit Cards are accepted?

All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club, Switch, Delta and Solo.

How do I reserve my sightseeing tours?

Sightseeing tours can be arranged through our Concierge. We can organise tours of London and many other popular UK destinations such as Stratford upon Avon, Stonehenge, Oxford, Bath and Canterbury.

Where can I buy theatre tickets?

We are able to acquire some of the best seats in the house for most theatres, please let us know your choice of show and we will do all we can to ensure that with our help you get the best views and enjoy your show.

Which are the closest department stores?

Selfridges, Debenhams and John Lewis are all on Oxford Street - only a short walk from the hotel - or an even shorter taxi ride. The Montague on the Gardens Hotel is able to arrange for the services of a personal shopper at many stores including these. Please ask the Concierge.

How do I hire a laptop or mobile telephone?

We have two companies which will supply a laptop or mobile telephone to you, whatever time of day. Please do let us know your requirements and we will arrange this for you.

Where is the London Eye and how do I get tickets?

On the South Bank. The nearest station is Waterloo on the Northern Line. Our Concierge can arrange tickets for your 'flight'.

London is a city known for shopping. What are the city's best and most unusual museum shops?

Art lovers will love The National Gallery shop. Alongside umbrellas decorated with the works of Monet and van Gogh, there is a new high-tech printer here that allows you to select mountable reproductions of your favourite painting. Nearby, the National Portrait Gallery has candy lollipops adorned with Marilyn Monroe's face. The Victoria and Albert Museum sells unusual items from leading contemporary designers and the Design Museum has Mondrian watches and designer coffee pots by the noted Aldo Rossi. If you are searching for kid-friendly gifts, the Science Museum is brilliant with its selection of mud clocks, telegraph transmitters and Albert Einstein action figures. More traditional things like teapots and packaged products can be found at the Bramah Tea and Coffee Museum. Our off beat favourite is the Freud Museum for their fluffy slippers emblazoned with the face of the father of psychoanalysis. Our wonderful  Concierge will happily direct you to each of these museums.

Can I bring my pet with me?

Pets are welcome in our guest bedrooms and a range of pet beds and menus are available. This can be arranged when making your reservation. Please ensure to give prior notification. Though a deposit is requested upon arrival in case of any damage caused, this will be returned to you at the end of your stay. Find out more about our facilities for pets here.