At Red Carnation Hotels we value guest feedback as it helps us to improve our service. Here are some of our favourite guest testimonials:
Our stay at The Montague was the best experience we have ever had at a hotel. You have the best staff there is - period. Everyone - from the front desk to the concierge team to the housekeeping staff to the engineer to the dining staff - attended to our every need, never missing a beat, so that we felt like royalty. We could not leave our room for more than a half-hour without returning to a freshened, even cleaner room, with a chocolate on the pillow. My husband attributes his best sleep in thirty years to the wonderful, luxurious bed! The food was delicious and delightfully English - my husband is addicted to bubble and squeak and now I have to learn to make it!The hotel is a beauty - every public room is a pleasure. And we could not have asked for a better location. If 5 stars is the top, The Montague on the Gardens rates a 6. Thanks everyone for the stay of our lives.
Mr and Mrs L September 2013
All the staff were extremely friendly, helpful and very accommodating. I am embarrassed to say that I did not manage to note any staff names. However, I must mention the charming young man welcomed us on arrival and after we had checked in showed us around the hotel, took us to our room and delivered our luggage. I would also like to mention the young lady who looked after us on Saturday. She apologised for not greeting us beforehand but had been on a training course when we arrived. She was very professional and attentive without being intrusive, a difficult balance to achieve. Although we are occasional rather than regular visitors to London it is safe to stay that the Montague will our new hotel of choice. Many thanks to you all and we look forward to staying with you again in the not too distant future.
Mr C August 2013
From the moment we checked in, everything was perfect. I would like to highly commend Patrick on the concierge desk who did an outstanding job of looking after us. Whoever booked us into room 47 - huge 'thank you'.What a stunning room. We were absolutely delighted. I had a fantastic conversation with the sommelier in the bar, discussing the merits of Sauvignon Blanc: he told me the connection with the South African SB being sold behind the bar - enlightening and interesting. All in all - a perfect stay at our favourite hotel.
Dr F August 2013
Your wonderful property was one of the highlights of our European trip. We cannot say enough positive things about the location, beautiful rooms, bar, etc. That being said, it was the level of service that the staff provided that made a lasting impression. They knew our names, the bar staff remembered what we liked for drinks and the concierge's recommendations for dinner each evening were fantastic. We booked the Montague based on all of the positive reviews that we read on Trip Advisor, and it truly lived up to and surpassed our expectations! We will no doubt return to your property!
Mr and Mrs B August 2013
My wife and I stayed with you for one night on Saturday, as part of our celebrations for Mrs C’s 30th birthday. I would like to thank all of your staff for making it such a lovely visit, and staying at the Montague on the Gardens was the highlight of our weekend. We especially appreciated the biscuits, balloon and card which greeted us when we returned to the room in the evening, and putting us in room number 30 was also a nice touch. The staff were all very friendly and attentive, and the breakfast on the terrace was lovely.
Mr C August 2013
I was greeted by the most friendly and professional staff. I enjoyed your hotel particularly as a sole traveller; it was small, intimate and I always felt a most welcome guest. I cannot name an individual staff member however I was most comfortable at your hotel. Thank you for making me feel welcome I would have no hesitation in recommending your hotel and indeed should I re-visit London I would most certainly return to your hotel.
Ms O July 2012
We have now stayed with you at Montague on the Gardens twice. We are visiting London for medical reasons, so it is important to find comfort, and we certainly do. We have been delighted with the very professional way all your staff look after guests. In particular your reception girls are excellent. Especially as they remembered our last visit and made us so welcome again. We shall be back in 6 months and will book at your hotel. I have thanked your team personally.
Ms L July 2013
It is with pleasure that I write to you regarding my husband and my stay at Montague on the Gardens. In the last 14 weeks, we have stayed in over 60 different hotels across the UK and Europe. We have agreed that staying at your hotel EXCEEDED our expectations and TOPPED our list of hotels to stay in. You have topped the list because your staff demonstrated EXCELLENCE IN THE LITTLE THINGS. No request we made was an inconvenience to anyone. From the concierge, porters, cleaners, reception to waiting and bar staff, all displayed a willingness to please, exceptional friendliness and an attentiveness that was markedly evident in all your staff. This was NOT necessarily the case in some of the other hotels that we visited. What can I say - we LOVED staying at THE MONTAGUE. Be assured, we will tell our friends what a LOVELY EXPERIENCE it was for us and that when they go to London that should be their first hotel of choice.
Mr & Mrs W July 2013
This was our 5th stay with you and we have already booked another stay at Christmas. We love everything about your Hotel, from the minute we arrive at the door we know we are going to be well looked after by your professional but friendly staff. Nothing is ever too much trouble for them and we are always made to feel most welcome. When we arrived the taxi had to pull in well past the Hotel but your staff still came down to meet us and carry the cases. Our room was beautiful and was kept clean and tidy throughout our stay. Our cooked breakfast on the veranda was lovely, the food was excellent and tables were perfect, with nothing out of place and not a mark on any table cloths. We especially enjoyed our nights in the bar where the barman was really polite and friendly and always asked us where we had been that day and chatted a while with us. We looked forward to each evening. Even after we booked out, we came back later in the day to pick up our cases and he spotted us and came across to see how we were etc. Its little things like that which really makes a difference to our stay with you.
Mr & Mrs D July 2013
My mother and I had tea this afternoon, and we felt compelled to email you regarding our wonderful experience. Each and every one of the members of the staff that we interacted with were wonderful and beyond helpful. I emailed someone several weeks ago regarding the Pompeii package, and the concierge then and again today were both very helpful. We forget his name, but the doorman, was so very friendly and welcoming both of the times that we entered and exited the hotel! During afternoon tea we were served by Declan and another woman (From both France and Geneva) and they provided us with such wonderful and attentive service! We both could not have asked for a better experience for our very first English Tea! Throughout the entire service we felt so special, which provided a great ending to our London vacation. Thank you very much for this wonderful experience.
Mrs & Miss L June 2013
All the staff we had dealings with were an absolute pleasure, particularly as several of them seem to get the quirky Australian sense of humour and didn’t hesitate to join in! In particular I would like to call out your concierge Patrick. We found him to be particularly attentive, keen to assist and generally a great representative for the Hotel. We have no hesitation in recommending the Hotel to anyone we know who is heading to London. Hopefully we will have the opportunity to revisit in the short term. Thanks again to all at the Montague on the Garden for making our stay so enjoyable and personalised.
Mr & Mrs N June 2013
We really can't fault anything. The staff were amazing and what was most striking was the consistency of the service and the social and engaging skills of all the staff. We've never seen that before. Everyone spoke to you, everyone took an interest in you and what you were doing and nothing was too much trouble. And they all seemed to enjoy their work and had smiles on their faces all the time.
Mr & Mrs C June 2013
My husband and I would like to let you know how much we enjoyed staying at the lovely Montague on the Gardens Hotel last week. We had a memorable stay and if we ever return to London in the future, the Montague will be our hotel of choice. The Staff at the Montague are very special and that is what makes a hotel that people want to return to again.
Mr & Mrs L June 2013
This was our second stay at The Montague, and it was pleasing that all the things that we liked so much about the hotel the first time had not changed. We thoroughly enjoyed our short stay, it is difficult to think of anything that we do not like about The Montague...
AM June 2013
Everyone at the hotel we encountered was courteous and ready to offer a helping hand should it be needed. There was an obvious theme of "how can we serve you to make your stay enjoyable?". We have already begun to tell our friends and colleagues about the comfort and fun we had at The Montague and will recommend your hotel without reservation to anyone who may want to visit London.
Mr & Mrs B June 2013
I had very high expectations of The Montague on the Gardens but your goal of a guest's expectations being exceeded was certainly meet in every aspect when I stayed there for five days recently. From the minute I walked into the foyer, I knew I was in for a very special experience. The staff made me feel comfortable, relaxed and special. What more could one want? There were just so many pluses, but the things about the hotel that stood out for me were the furnishings, the location and the attention to detail, especially with the little things. The hotel was on a quiet street but just a short walk through the beautiful nearby park and you could be on a quick tube or bus ride into any part of bustling London. And as for the little things, just the fresh red carnation in the bathroom said it all.
MH June 2013
Our recent stay at the Montague on the Gardens was very memorable. Neither of us have ever stayed at a hotel which exceeded our expectations in every way. Our welcome on arrival was truly amazing. Our room was larger than expected and very comfortable and quiet. All of the staff were polite, competent and warm in their welcome. We quickly felt at home and were sad to leave - feeling this really was a home away from home. Breakfast in the hotel was most enjoyable - the care taken to keep all food piping hot and very fresh was very noticeable (to a standard I haven't experienced before).
Mr & Mrs L May 2013