Red Carnation Hotels

FAQS

Q. Which are the closest Department Stores?

A. Selfridges, Debenhams and John Lewis are all on Oxford Street - only a short walk from the hotel - or an even shorter taxi ride. The Montague is able to arrange for the services of a personal shopper at many stores including these. Please ask the concierge.

Q. Where is the London Eye and how do I get there and get tickets?

A. On the South Embankment. The nearest station is Waterloo on the Northern Line. Our Concierge can arrange tickets for your 'flight'.

Q. What Credit Cards are accepted?

A. All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club, Switch, Delta and Solo.

Q. What are the opening hours of the British Museum?

A. The British Museum, which is adjacent to The Montague on The Gardens is open from 10.00am until 5.00pm every day - there is also a late opening on Thursday and Friday until 8.00 pm

Q. London is a city known for shopping. What are the city's best and most unusual museum shops?

A. Art lovers will love The National Gallery shop. Alongside umbrellas decorated with the works of Monet and van Gogh, there is a new high-tech printer here that allows you to select mountable reproductions of your favorite painting. Nearby, the National Portrait Gallery has candy lollipops adorned with Marilyn Monroe's face. The Victoria and Albert Museum sells artsy knick-knacks from leading contemporary designers and the Design Museum has Mondaine watches and designer coffee pots by the noted Aldo Rossi. If you are searching for kid-friendly gifts, the Science Museum is a worthy stop with its selection of mud clocks, telegraph transmitters and Albert Einstein action figures. More traditional things like teapots and packaged products can be found at the Bramah Tea and Coffee Museum. Our off beat favorite: the Freud Museum for their fluffy slippers emblazoned with the face of the father of psychoanalysis. Our wonderful concierges will happily direct you to each of these museums.

Q. I am a US Citizen and wondering where I get the latest passport information for international travel?

A. You can find all the answers on the US Department of State website, including details on the new "Western Hemisphere Travel Initiative" - visit http://travel.state.gov/travel/cbpmc/cbpmc_2225.html

Q. How do I reserve my sightseeing tours?

A. Sightseeing tours can be arranged through our Concierge. We can organise tours of London and many other popular UK destinations such as Stratford upon Avon, Stonehenge, Oxford, Bath and Canterbury.

Q. How do I hire a lap-top or mobile telephone?

A. We have two companies which will supply a lap-top or mobile telephone to you, whatever time of day. Please do let us know your requirements and we will arrange this for you.

Q. Can I bring my pet with me?

A. Pets are welcome in our guest bedrooms and a range of pet beds and menus are available, this can be arranged when making your reservation. Please ensure to give prior notification. Though a deposit is requested upon arrival in case of any damage caused, this will be returned to you at the end of your stay.