Frequently Asked Questions

Here is a selection of some frequently asked questions about The Montague on the Gardens for your convenience. All other questions can be sent to us using our contact us form.

What time is check-in and checkout?
Check-in is from 2pm and checkout is at 12 noon.

Is there parking available?
We have secure valet parking under Bloomsbury square. We have a discounted rate of £30 for 24-hours, if your car remains parked for this period. Otherwise, an hourly fee will apply if you take your car out multiple times throughout the day.

Do you offer room service?
Yes, we offer 24-hour room service. After 10.30pm, there is an evening menu which features selected hot dishes. 

Is it possible to have clothes laundered? 
Yes, charges are listed in the room. If you give in your laundry before 9am, it will be returned the same day. 

What are the opening hours of the British Museum?
The British Museum, which is adjacent to The Montague on the Gardens Hotel is open from 10am until 5.30pm every day - there is also a late opening on Fridays until 8.30pm. The British Museum is closed on 24th, 25th and 26th December and 1st January.

What major credit cards are accepted?
All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club and Switch.

How do I reserve my sightseeing tours?
Sightseeing tours can be arranged through our Concierge. We can organise tours of London and many other popular UK destinations such as Windsor Castle, Stratford upon Avon, Stonehenge, Oxford, Bath and Canterbury.

Where can I buy theatre tickets?
We are able to acquire some of the best seats in the house for most theatres. Please let us know your choice of show and we will do our best to get you great seats!

Which are the closest department stores?
Selfridges, Debenhams and John Lewis are all on Oxford Street - only a short walk from the hotel - or an even shorter taxi ride. We are able to arrange for the services of a personal shopper at many stores including these. Please ask the Concierge for more details. 

Can I hire a laptop?
We have two companies which will supply laptops or mobiles, whatever time of day. Please do let us know your requirements and we will arrange this for you.

Where is the London Eye and how do I get tickets?
On the South Bank. The nearest station is Waterloo on the Northern Line. Our Concierge can arrange tickets for you, please ask at reception. 

Can I bring my pet with me?
Pets are welcome in our guest bedrooms and a range of pet beds and menus are available. This can be arranged when making your reservation. Please ensure to give prior notification. A deposit is requested upon arrival in case of any damage caused and this will be returned to you at the end of your stay. Find out more about our facilities for pets here.